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Terms and Conditions


The prices contained in this website have been specifically negotiated by the AOT Group. Prices do not include transfers or meals unless specified. Prices are subject to change without notice. Some suppliers may impose conditions that vary from the conditions stated in this website.


The person or entity effecting a booking (the Customer) shall be deemed to have appointed AOT Group or a related entity (AOT) to act as their agent in executing the booking and accepted the Booking Conditions on behalf of all persons named in the booking. The contract will be governed by and subject to the Booking terms & conditions. No variation to the Booking Conditions shall be of any effect unless made in writing and with the authority of AOT.


AOT is not itself a carrier or hotelier, nor do we own aircrafts, hotels or coaches. The flights, coach journeys, other travel and hotel accommodation comprised in your booking are provided by reputable carriers and hoteliers on their own conditions. It is important to note, therefore, that all bookings made with AOT will carry the name of the Customer and are subject to the terms and conditions of the relevant service providers some which limit or exclude liability in respect of death, personal injury and loss or damage to baggage. Each booking brings into effect a new contractual relationship between the Customer and the service provider. The Customer therefore has the right (as principal) to enforce any breach of the terms and conditions against the service provider.


The standards of accommodation and other services contained in this website are based on various factors, which are generally accepted as indicative of a certain class. AOT does not accept any liability of whatever nature for the acts, omissions or default, whether negligent or otherwise, of those service providers in connection with your passengers' tour pursuant to a contract between them and your passengers and over whom we have no direct control. We do not accept liability in contract or in tort (actionable wrong) for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force majeure or other events which are not preventable by reasonable diligence on our part including, but not limited to war, civil disturbances, fire, floods, unusually severe weather, acts or God, acts of Government or any other authorities, accidents to or failure of machinery or equipment or industrial action.


Street maps are shown for general information and may not necessarily reflect actual routings or locations. Room and tour photographs and facilities displayed on this website are included as a guide only. The photographs may not necessarily reflect the actual room, tour or services featured on this website.


AOT will issue the Customer with an invoice detailing the cost of the services rendered inclusive of AOT’s service charges, where required by law a detailed tax invoice will be supplied, alternatively the Customer has the right to request one. Without prior credit arrangements payment must be received into our office/account 30 days prior to travel. If travel arrangements are made within this time, then payment must be executed within 48 hours of confirmation of services. If payment is not received by the due date, AOT reserves the right to cancel the reservation without entering into further correspondence. For the security and time-saving benefits, AOT prefers to receive payment by funds transfer direct to our bank accounts, however, it is understood that, in some instances, our industry partners would wish to execute payment of AOT invoices by credit card, in particular where time is a crucial factor. Diners Club and American Express credit cards may attract transaction fees, which will be advised by our accounts department.

For AOT-Customers with existing credit arrangements we require full payment 21 days after the last day of the month of travel at the latest to ensure electronic payment to all Australian and New Zealand suppliers.


The rates provided in this website cannot be used for up-loading on any internet online-booking website without prior written authorisation. The AOT Group P/L reserves the right to refuse any bookings at these rates which might be generated by unauthorised websites.


To cover cancellation conditions and other unforeseen circumstances, we strongly recommend travel insurance.


Some tours require a minimum number of passengers to operate. If minimum numbers are not achieved, tours may be cancelled at short notice. Some suppliers also reserve the right to cancel departures for other reasons, some which may be affected by weather conditions. Please enquire at the time of booking for these special terms and conditions. Some tours and itineraries may also vary and attractions may be substituted due to seasonal conditions. AOT Group will not be held liable for a service variation, cancellation, delay or withdrawal, or a Supplier's failure to notify you.


This Agreement is governed by the laws of the State of Victoria, Australia and you agree to submit to the jurisdiction of the courts exercising jurisdiction in that State.


AOT and the Airlines, Hotels and Tour Operators retain all rights (including, but not limited to copyright and patent rights) with respect to all software and underlying information or material available through the AOT website. You may not download or otherwise export or re-export any software or underlying information or material available through AOT, except with the permission of AOT Australia and in full compliance with all Australian and other applicable laws and regulations. In particular, but without limitation, you may not download or otherwise export or re-export any software or underlying information or material available through AOT except to the extent that such downloading occurs in the course of using the AOT website.


These are standard terms and conditions applied to all sales by AOT unless varied in writing by mutual agreement. By downloading any material or accessing any data, information or material using the AOT website, you agree to be bound by these terms and conditions in your dealings with the AOT Group.